Customer service is perfect, fast and professional.
Delivery by boat is very long but less expensive.
I am very disappointed with the lack of attention to the preparation of my order, a nutcracker was not the one I had ordered, and yet it was not difficult to prepare, I had ordered the same 2 nutcrackers . I got a small 5% refund. The return would have been far too complicated. I still thought I would get a bigger refund from them. In addition, a stick in the nutcracker's hand was broken. The only good thing was my exchange with Phoebe.